The task of troubleshooting problems in any IT environment is an arduous undertaking that may involve hours of exchanging phone calls and emails, file transfers, and sifting through volumes of log files by pure brute force.
"It worked fine yesterday" "I didn't change anything!" "It's not our problem, development changed something, my vendor changed something, I don't know what changed, but it's not working now!"
Relax, you've got ISOdx
ISOdx rapidly detects changes in the IT environment -- down to the character level -- in a matter of seconds. It compares and documents change in your IT operating environment between any two points in time. It becomes your technology eyes and ears for understanding changes in your environment to better control both planned and unplanned change.
ISOdx provides a best practices approach to your incident and problem management processes and can be quickly integrated into your ITIL (Information Technology Infrastructure Library) initiatives. ISOdx detects changes that have taken place in hardware, operating systems, patches and applications into a single console.
ISOdx: The Secret Sauce for IT Advantage
For both IT service and support organizations and internal IT departments -- what previously took hours of exasperating, hands-on review can now be automatically achieved in a matter of minutes.
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